Support

We're here to help. Find answers to common questions below or reach out to our team directly.

Contact Us

Have a question, found a bug, or need help with your subscription? Send us an email and we'll get back to you within 24 hours.

support@claroapp.ch

Evidence & Score Disputes

Think a score is wrong? Have certifications, test results, or data that should be considered? Send us the evidence and we'll review the product's score.

evidence@claroapp.ch

Partnerships

Interested in partnering with Claro? Whether you're a brand, retailer, sustainability organization, or developer — we'd love to hear from you.

partners@claroapp.ch

Manage Your Subscription

Claro Pro subscriptions are managed through Apple. To cancel, change, or review your subscription:

1. Open Settings on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find and tap Claro
5. Choose Cancel Subscription or change your plan

Frequently Asked Questions

Claro uses AI to research each product across 10 sustainability KPIs: Carbon Footprint, Material Safety, Resource Sourcing, Water Impact, Packaging, Durability, End of Life, Supply Chain Ethics, Brand Commitment, and Ecosystem Impact. Scores are based on publicly available data and AI research. Each score includes a confidence level and source citations.

Scores are AI-generated estimates based on available data. Every score includes a confidence level (High, Medium, or Low) and shows the reasoning behind each KPI rating. We never fabricate certifications or test results. When data is insufficient, we clearly label scores as "Estimated" or "Preliminary."

Free users get 3 product scans per month. Each scan includes the full 10-KPI sustainability score. Upgrade to Claro Pro for unlimited scans, detailed KPI breakdowns, alternative suggestions, and more.

Yes. Claro Pro subscriptions can be cancelled anytime through your iPhone Settings. You'll continue to have Pro access until the end of your current billing period. No questions asked.

We collect your account information and product scan data to provide the service. We do not sell your data to third parties. Product photos are processed for identification only and are not stored permanently. See our Privacy Policy for full details.

You can request account deletion by emailing support@claroapp.ch. We will delete your account and all associated data within 30 days of your request, as required by Swiss nFADP and EU GDPR.